A Twitter user has complained to Apple after their iPhone X reportedly exploded while updating to iOS 12.1. According to Rahel Mohamad, the ten-month old iPhone X became excessively hot to touch. When it was dropped by its user it began emitting smoke, before exploding.
It was being charged at the time with what Mohamad claims was the official Apple Lightning cable that came bundled with the phone. However, the explosion happened after the iPhone was unplugged from the charger.
In a support tweet, Apple noted that, “That’s definitely not expected behavior. DM us, so we can look into this with you.” The company will likely take the iPhone in for investigations, before making its decision.
Before anyone starts worrying that iOS 12.1 will make their iPhone explode, this is almost certainly nothing to do with the explosion. This detail is likely to be coincidental.
This isn’t the first time that a user has reported an exploding iPhone, however. For example, earlier this year, an iPhone 6 was seemingly caught on tape exploding in a repair shop.
Since iPhones — like other smartphones — rely on lithium-ion batteries, which can explode on occasion. This can be due to a manufacturing fault, as was most notoriously the case with Samsung’s disastrous Note 7 smartphone a few years back.
However, it can also be the fault of charging issues (such as using a dodgy third-party charger) or damage to the battery in a way that causes the electrodes to touch. Because this is one of the first instances of an iPhone X exploding that we’ve heard about, this is likely an isolated incident.